User Research and Evaluations

The User research and evaluation process is methodical and comprehensive. The team efficiently and thoroughly executes key project data such as:
Research and identify user experience requirements and adoption criteria.
Conduct interviews
Needs and task analysis
Ethnographic research
Contextual inquiry
Literature reviews
Journaling, and user observations
Report on findings, conclusions
Provide detailed recommendations.

Observing real customers actually using your site or software is essential to understanding how well your solution is performing from the users' point of view. The essential focus is to obtain valid data that documents true user behavior (user logic) and implement that knowledge to create an easy to use web site or software architecture.

Types of usability studies include competitive analysis, early prototype, and released (live) products.

Usability services include:

• Heuristic Evaluations
• Usability Testing
• Test Plan Creation
• Participant Recruiting
• Moderation
• Analysis
• Video & Audio Taping
• Reporting